Abicare Services Limited 

Annual Return 2025/2026 

Page 1 of 14

Contents 

Provider: Abicare Services Limited 

Provider summary 

Training and workforce planning arrangements 

Regulated services delivered by this provider 

Service: Abicare Services Limited 

Service summary 

Service management 

Service contact details 

Languages used at the service 

Engagement with people using the service 

Compliance and quality statement 

Fees charged by the service 

Complaints processed by the service 

Staff working at the service 

Service: Abicare Services Ltd 

Service summary 

Service management 

Service contact details 

Languages used at the service 

Engagement with people using the service 

Compliance and quality statement 

Fees charged by the service 

Complaints processed by the service 

Staff working at the service 

Service: Abicare Services Limited 

Service summary 

Service management 

Service contact details 

Languages used at the service 

Engagement with people using the service 

Compliance and quality statement 

Fees charged by the service 

Complaints processed by the service 

Staff working at the service 

Page 2 of 14

Provider: Abicare Services Limited 

Provider summary 

The provider was registered on:	06/06/2019
The following lists the provider conditions:	There are no conditions associated to the provider

Training and workforce planning arrangements 

Arrangements in place during the last financial year for identifying, planning and meeting the training needs of staff employed by the service provider.

Abicare aims to provide excellent training throughout their service delivery to ensure our carers have the skills and experience to deliver outcome based care of the highest standard regardless of the complexity of needs of our care recipients. This follows accordingly: Induction Training, Blended online and classroom training, Community-based training, 3/6 month Probationary Review, Ongoing mandatory, additional and refresher training. This is run through our in-house Training Team.

Arrangements in place during the last financial year for the recruitment and retention of staff employed by the service provider.

We have recently centralised our Recruitment Team and are using new software (SeeMeHired) as a main platform. This has given us more range, more applicants and more oversight in terms of assurance and compliance that we uncompromisingly source the best possible candidates for our business. Ensuring we have a secure and supportive environment for all Abicare staff is one of the reasons why we have good recruitment and little retention issues. Our approach has proven successful.

Regulated services delivered by this provider 

Service name	Service type	Type of care
Abicare Services Limited	Domiciliary Support Service	None
Abicare Services Limited	Domiciliary Support Service	None
Abicare Services Ltd	Domiciliary Support Service	None

Page 3 of 14

Service: Abicare Services Limited 

Service summary 

Service Type	Domiciliary Support Service
Type of Care	None
Approval Date	01/03/2024
Maximumnumber of places	0
Partnership Area	Powys
Service Conditions	Abicare Services Limited is registered to provide a domiciliary support service in Powys regional partnership area
How many people in total did the service provide care and support to during the last financial year?	83

Service management 

Responsible Individual(s)	There are no Responsible Individuals at the service
Manager(s)	Mark Chandler

Service contact details 

Service Telephone Number	01495763069
Service Contact Email Address	[email protected]

Languages used at the service 

What is the main language through which the service is provided?	Both
Other languages used in the provision of the service	There are no other languages used at the service
Non-verbal communication methods used at the service	There are no non verbal communication methods used at the service

Engagement with people using the service 

We use a number of communication channels to consult with those who use our service: telephone audits, questionnaires, reviews, our Birdie platform which permits care recipients and their families access to their care delivery, call times, daily notes and other things. There is a constant flow of communication traffic between the Team at Abicare and those using our service. This communication plays an important role in determining the quality of our service and the satisfaction of our care recipients and their families. Through some personnel changes that have been made in Wales from the early part of 2026, we have consulted with our care recipients, local authorities and CIW as to what these changes mean for our service and this has or has not impacted the service we provide. Above, our ethos is for an open and transparent communication partnership with those we work for and with and this we will continue to advocate in 2025/26. RI app in progress which will address non-compliance

Compliance and quality statement 

Inspected – Areas for Improvement Care Inspectorate Wales inspected our service during the reporting period and highlighted areas where we needed to strengthen our approach to meet the required standards under section 27(1) of the 2016 Act. We are working to make improvements, so people receive the best possible care and support. Our ongoing reviews help us keep improving and ensure people’s experiences remain positive.

Fees charged by the service 

The minimumhourly rate payable during the last financial year?	£27.64
The maximumhourly rate payable during the last financial year?	£36.62

Complaints processed by the service 

Page 4 of 14

Total number of formal complaints made during the last financial year	14
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	1
Number of complaints not upheld	13

Staff working at the service 

Staff summary 

The total number of full time equivalent posts at the service (as at 31 March)

34

Posts and vacancies 

Role type	No. of staff in post	Total vacancies
Manager	2	0
Supervisory Staff (not providing direct care)	2	0
Care Worker	34	0
Planner	1	0

Training undertaken 

Induction and Health & Safety 

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Supervisory Staff (not providing direct care)	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Planner	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control 

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Supervisory Staff (not providing direct care)	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Planner	All staff have completed	All staff have completed

Manual Handling and Safeguarding 

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Supervisory Staff (not providing direct care)	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Planner	All staff have completed	All staff have completed

Medicine Management and Dementia 

Page 5 of 14

Role type	Medicine Management	Dementia
Manager	All staff have completed	All staff have completed
Supervisory Staff (not providing direct care)	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Planner	All staff have completed	All staff have completed

Positive Behaviour Management and Food Hygiene 

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Supervisory Staff (not providing direct care)	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Planner	All staff have completed	All staff have completed

Contractual arrangements 

Permanent Staff, Fixed TermContracted Staff and Volunteers 

Role type	No. of permanent staff	No. of fixed termcontracted staff	No. of volunteers
Manager	2	0	0
Supervisory Staff (not providing direct care)	2	0	0
Care Worker	34	0	0
Planner	1	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff 

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Supervisory Staff (not providing direct care)	0	0
Care Worker	0	0
Planner	0	0

Full time v part time information 

Role type	No. of full time staff	No. of part time staff
Manager	2	0
Supervisory Staff (not providing direct care)	2	0
Care Worker	33	1
Planner	1	0

Staff qualifications 

Hold required qualification & Working towards required qualification – not apprenticeship 

Role type	Hold required qualification	Working towards required qualification – not apprenticeship
Manager	2	0
Supervisory Staff (not providing direct care)	2	0
Care Worker	5	28
Planner	1	0

Working towards required qualification – apprenticeship & Qualification not required for role Page 6 of 14

Role type	Working towards required qualification – apprenticeship	Qualification not required for role
Manager	0	0
Supervisory Staff (not providing direct care)	0	0
Care Worker	0	0
Planner	0	0

Typical shift patterns 

Role type	Typical shift patterns
Care Worker	07.00 am – 10.00 pm 11 on average per shift

Page 7 of 14

Service: Abicare Services Ltd 

Service summary 

Service Type	Domiciliary Support Service
Type of Care	None
Approval Date	06/06/2019
Maximumnumber of places	0
Partnership Area	Gwent
Service Conditions	Abicare Services Limited is registered to provide a domiciliary support service inGwent regional partnership area
How many people in total did the service provide care and support to during the last financial year?	82

Service management 

Responsible Individual(s)	There are no Responsible Individuals at the service
Manager(s)	Mark Chandler

Service contact details 

Service Telephone Number	01495763069
Service Contact Email Address	[email protected]

Languages used at the service 

What is the main language through which the service is provided?	English
Other languages used in the provision of the service	There are no other languages used at the service
Non-verbal communication methods used at the service	There are no non verbal communication methods used at the service

Engagement with people using the service 

Our Quality Assurance questionnaires were sent out in March 2025 and regular telephone monitoring throughout the year. Application for RI in progress which will enable us to state that we are Inspected and delivering quality care.

Compliance and quality statement 

Inspected – Areas for Improvement Care Inspectorate Wales inspected our service during the reporting period and highlighted areas where we needed to strengthen our approach to meet the required standards under section 27(1) of the 2016 Act. We are working to make improvements, so people receive the best possible care and support. Our ongoing reviews help us keep improving and ensure people’s experiences remain positive.

Fees charged by the service 

The minimumhourly rate payable during the last financial year?	£27.64
The maximumhourly rate payable during the last financial year?	£36.62

Complaints processed by the service 

Total number of formal complaints made during the last financial year	7
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	7

Page 8 of 14

Staff working at the service 

Staff summary 

The total number of full time equivalent posts at the service (as at 31 March)

31

Posts and vacancies 

Role type	No. of staff in post	Total vacancies
Manager	2	0
Supervisory Staff (not providing direct care)	2	0
Care Worker	31	0
Planner	1	0

Training undertaken 

Induction and Health & Safety 

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Supervisory Staff (not providing direct care)	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Planner	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control 

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Supervisory Staff (not providing direct care)	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Planner	All staff have completed	All staff have completed

Manual Handling and Safeguarding 

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Supervisory Staff (not providing direct care)	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Planner	All staff have completed	All staff have completed

Medicine Management and Dementia 

Role type	Medicine Management	Dementia
Manager	All staff have completed	All staff have completed
Supervisory Staff (not providing direct care)	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Planner	All staff have completed	All staff have completed

Positive Behaviour Management and Food Hygiene 

Page 9 of 14

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Supervisory Staff (not providing direct care)	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Planner	All staff have completed	All staff have completed

Contractual arrangements 

Permanent Staff, Fixed TermContracted Staff and Volunteers 

Role type	No. of permanent staff	No. of fixed termcontracted staff	No. of volunteers
Manager	2	0	0
Supervisory Staff (not providing direct care)	2	0	0
Care Worker	31	0	0
Planner	1	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff 

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Supervisory Staff (not providing direct care)	0	0
Care Worker	0	0
Planner	0	0

Full time v part time information 

Role type	No. of full time staff	No. of part time staff
Manager	2	0
Supervisory Staff (not providing direct care)	2	0
Care Worker	27	4
Planner	1	0

Staff qualifications 

Hold required qualification & Working towards required qualification – not apprenticeship 

Role type	Hold required qualification	Working towards required qualification – not apprenticeship
Manager	0	0
Supervisory Staff (not providing direct care)	0	0
Care Worker	25	6
Planner	0	0

Working towards required qualification – apprenticeship & Qualification not required for role 

Role type	Working towards required qualification – apprenticeship	Qualification not required for role
Manager	0	0
Supervisory Staff (not providing direct care)	0	0
Care Worker	0	0
Planner	0	0

Page 10 of 14

Typical shift patterns 

Role type	Typical shift patterns
Care Worker	07.00 am – 10.00 pm 12 on average per shift

Page 11 of 14

Service: Abicare Services Limited 

Service summary 

Service Type	Domiciliary Support Service
Type of Care	None
Approval Date	12/10/2021
Maximumnumber of places	0
Partnership Area	West Glamorgan
Service Conditions	Abicare Services Limited is registered to provide a domiciliary support service in West Glamorgan regional partnership area
How many people in total did the service provide care and support to during the last financial year?	0

Service management 

Responsible Individual(s)	There are no Responsible Individuals at the service
Manager(s)	Mark Chandler

Service contact details 

Service Telephone Number	01495763069
Service Contact Email Address	[email protected]

Languages used at the service 

What is the main language through which the service is provided?	English
Other languages used in the provision of the service	There are no other languages used at the service
Non-verbal communication methods used at the service	There are no non verbal communication methods used at the service

Engagement with people using the service 

Quality Assurance Questionnaires were sent out in March 2025 and regular telephone monitoring throughout the year

Compliance and quality statement 

Not Inspected – Strong Internal Checks Although we were not inspected by Care Inspectorate Wales during the reporting period, we regularly review the care and support we provide. These reviews give us confidence people are receiving safe, person-centred care which meets their needs and supports their wellbeing. We are confident our service meets the standards set out under section 27(1) of the 2016 Act.

Fees charged by the service 

The minimumhourly rate payable during the last financial year?	£27.64
The maximumhourly rate payable during the last financial year?	£36.62

Complaints processed by the service 

Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Page 12 of 14

Staff working at the service 

Staff summary 

The total number of full time equivalent posts at the service (as at 31 March)

0

Posts and vacancies 

Role type	No. of staff in post	Total vacancies
Manager	2	0
Supervisory Staff (not providing direct care)	2	0
Planner	1	0

Training undertaken 

Induction and Health & Safety 

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Supervisory Staff (not providing direct care)	All staff have completed	All staff have completed
Planner	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control 

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Supervisory Staff (not providing direct care)	All staff have completed	All staff have completed
Planner	All staff have completed	All staff have completed

Manual Handling and Safeguarding 

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Supervisory Staff (not providing direct care)	All staff have completed	All staff have completed
Planner	All staff have completed	All staff have completed

Medicine Management and Dementia 

Role type	Medicine Management	Dementia
Manager	All staff have completed	All staff have completed
Supervisory Staff (not providing direct care)	All staff have completed	All staff have completed
Planner	All staff have completed	All staff have completed

Positive Behaviour Management and Food Hygiene 

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Supervisory Staff (not providing direct care)	All staff have completed	All staff have completed
Planner	All staff have completed	All staff have completed

Contractual arrangements 

Permanent Staff, Fixed TermContracted Staff and Volunteers 

Page 13 of 14

Role type	No. of permanent staff	No. of fixed termcontracted staff	No. of volunteers
Manager	2	0	0
Supervisory Staff (not providing direct care)	2	0	0
Planner	1	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff 

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Supervisory Staff (not providing direct care)	0	0
Planner	0	0

Full time v part time information 

Role type	No. of full time staff	No. of part time staff
Manager	2	0
Supervisory Staff (not providing direct care)	2	0
Planner	1	0

Staff qualifications 

Hold required qualification & Working towards required qualification – not apprenticeship 

Role type	Hold required qualification	Working towards required qualification – not apprenticeship
Manager	0	0
Supervisory Staff (not providing direct care)	0	0
Planner	0	0

Working towards required qualification – apprenticeship & Qualification not required for role 

Role type	Working towards required qualification – apprenticeship	Qualification not required for role
Manager	0	0
Supervisory Staff (not providing direct care)	0	0
Planner	0	0

Page 14 of 14